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Privacy Policy

Last Updated: August 23, 2017

Acme Fresh Market's Pledge to You

Since 1891, Acme Fresh Market has been committed to providing a world class grocery shopping experience. We understand that you care how information about you is used and shared, and we appreciate your trust that we will use the information wisely and legitimately.

The information gathered through Acme Fresh Market websites will only be used to enhance your grocery shopping experience, whether it be online or in-store.

Our Brand

Acme Fresh Market is committed to respecting your privacy. This Privacy Policy applies to the F.W. Albrecht Grocery Company and its family of brands, which include, but are not limited to: Acme Fresh Market, OrderAcme.com, Acme Fresh Market Catering, and R.S.V.P. Food & Party Outlet (collectively, “Acme Fresh Market”). This Privacy Policy explains what information we may acquire about you through our websites at www.acmestores.com, www.acmecatering.com, www.rsvpfoodandparty.com, www.orderacme.com, and elsewhere, including social media sites (collectively our “Sites”), and how we may use that information. Information we gather as you experience our websites is used to make your next experience with us better, faster, and more personalized.

Why do we need personal information from you?

We are focused on providing a world class shopping experience. The information you provide helps us understand your preferences, so we can personalize and continually improve your shopping experience in-store and online.

What Information do we collect?

We gather two types of information: Personal Information and Electronic Information.

Personal Information includes:

  • Contact information, such as name, address, telephone number and email address
  • Your favorite stores, web pages, products and recipes
  • Household information
  • Payment information, such as your credit or debit card number and expiration date
  • Questions, communications and other content you submit
  • Acmestores.com and OrderAcme.com login credentials, including your password
  • Purchases made with your Acme Fresh Market card or number
  • Coupons and Digital Deals you have used
  • Information about whether your open or delete our emails
  • Job application information

Electronic Information includes:

Cookies

Cookies are delicious treats that we love to sell in our stores. When we talk about “cookies” in this Privacy Policy, we are not talking about those delicious treats. “Cookies” in this Privacy Policy refer to small pieces of information that are sent by a web server to a web browser, that allow the server to collect information from the browser.

We use cookies to receive and store information whenever you interact with us through your computer or mobile device. This information, which may include the pages you visit on our site, your web address, the type of browser, device or hardware you are using, search terms and IP-based geographic location, helps us recognize you and customize your website experience.

We also use third party cookies on our sites from Google Analytics, and other third party vendors. We do this to make your experience on our Sites better and to see if our customers like the promotions we are running, so we know which ones to try again.

Location Information

We want the information that we provide to you through our Sites to be relevant to you. To make it more relevant, we may collect information about where you are physically located. That would help us, for example, provide you with offers and information relevant to the store closest to you.

Your Account

If you have an Acme Fresh Market Savings Card, the information you provided on your application is merged with your acmestores.com and/or orderacme.com profiles (if you choose to register for our online services). Whether we interact with you online or at our stores, we feel it's important to have one account for you, to facilitate customer service.

How do we use your information?

Acme Fresh Market does not sell your personal information to anyone.

We may use the information we collect in a variety of ways, including:

  • Communicating with you about products, events and promotions
  • Providing you with digital coupons or offers we think you might appreciate in, based on your purchase history (note: we do not share your personal information with anyone, even if they provide the offer)
  • Conducting research and analysis, including surveys and focus groups
  • Administering contests and sweepstakes
  • Processing purchases and payments
  • Sending notices of product recalls
  • Administering your account
  • Evaluating and improving our products and services
  • Preventing fraud, managing exposure to risk, and complying with our legal obligations

How is Your Information Shared?

Access to your information is allowed for Acme Fresh Market business purposes only.

Your information may be shared as follows:

Employees

Access to customer information is limited to employees who need it in order to serve customers or maintain our information systems. All employees are under an obligation to safeguard your personal information.

Vendors

We may provide purchase information to vendors in aggregate form (i.e., customer non-specific) in order to bring you special offers on products and services.

Vendors

We may provide purchase information to vendors in aggregate form (i.e., customer non-specific) in order to bring you special offers on products and services.

Service Providers

We may share information with companies that provide support services to us, such as direct mail, email, web hosting, and payment processing. These companies are not authorized to share or use the information we provide for any other purpose.

Third Parties

Third parties that we contract with may use cookies and similar technologies to collect or receive information from our website and use that information to provide measurement services and target ads. You may opt-out of the collection and use of information for ad targeting. For more information visit aboutads.info/choices.

Other situations

We may release customer information when we believe it is necessary to comply with the law, enforce our legal rights; or to protect our customers or us. We may also release your information if you, or someone who is named on your Acme Fresh Market Savings Card account, request or authorize us to do so.

Children's Privacy

Children younger than 18 may use our Sites and grocery-delivery service only with supervision of a parent or guardian. We recognize the importance of protecting children's privacy on the Internet and will not knowingly collect information from children younger than 13. (This is part of the 1998 federal Children's Online Privacy Protection Act.) If a child has provided Acme Fresh Market with any personally identifiable information, a parent or guardian should call 330-733-2263 x 55299, and we will delete that information.

How Secure is Your Information?

Securing your personal information is a top priority. Acme Fresh Market maintains physical, electronic and procedural safeguards to guard your personal information. Our website uses Secure Socket Layer (SSL) encryption so that your personal information cannot be read as it passes over the Internet.

Make sure that you keep your username and password secure, and log out when you are using a public computer.

We value your privacy. Our Website does not store your credit card information and we will not use your information without your permission. This site uses secure communications by Authorize.net that encrypts all data to and from the site during your purchase.

How do I update my Information?

Acmestores.com and OrderAcme.com allow you to view and update your personal information. The information you've shared with us is available to you only. Log in to your acmestores.com account and click “My Account” to access your profile. Please review your profile on a regular basis and up-date it so we can serve you better.

You may also update your information by visiting any Acme Fresh Market customer service desk.

Pharmacy Privacy Policy

Please click here to review our Pharmacy Privacy Policy.

Coupon Policy

Please click here to review our Coupon Policy.

Customer Agreement

It's important for you to know that when you create an acmestores.com account, use your Acme fresh Market Savings Card, or use our Sites, you agree to the terms and conditions of this Privacy Policy and our Security Statement. If you do not wish to accept these terms and conditions, please do not use or Sites or an Acme Fresh Market Savings Card.

Changes to this Privacy Policy

This Privacy Policy may be changed or updated at any time, without notice. We encourage you to review it from time to time for changes.